RETURNS, REFUNDS & DELIVERY POLICIES

RETURNS AND REFUNDS

Our returns policy is in addition to your rights under the Australian Consumer Law and is quite simple, because we want you to be happy with your purchase. If you are not sure if, or how you can return an item, please telephone us on (02) 6882 2888. Our friendly team at WORK REST PLAY HERE will help you to determine your best option forward.

CHANGE OF MIND RETURNS

If you wish to return an item because you have changed your mind about your purchase, we will offer you options to exchange the item, offer you an exchange voucher or refund, provided that:

You produce your original invoice, receipt or other adequate proof of purchase, in your name.

The item is still in re-saleable condition including that:

– You return the item within 21 days of purchase;

– It is in its original packaging, including instruction manuals and all accessories;

– It is unworn, unopened, unused, never been installed and in its original condition.

The change of mind returns are not available for any special ordered items and/or electronics, as these cannot be returned unless faulty or not-as-described (no return due to change of mind or wrong fitment).

Any return postage is at the customer’s cost. We recommend registered post to ensure certified delivery. Upon receipt, store credit to the full value of the returned items will be given.

NB. *If these requirements are not satisfied, we reserve the right not to offer an exchange voucher or refund for ‘change of mind’ returns.

WRONGLY SUPPLIED OR FAULTY GOODS
If the item has been wrongly supplied to you or is faulty please telephone us on (02) 6882 2888. We will offer you options to exchange the item, offer you an exchange voucher or refund, provided that:

You produce your original invoice, receipt or other adequate proof of purchase, in your name.

The item is still in original condition including that:

– You return the item within 21 days of purchase;

– It is in its original packaging, including instruction manuals and all accessories;

– It is unworn, unopened, unused, never been installed and in its original condition. (*Not applicable for faulty goods if goods have been installed by WORK REST PLAY HERE).

Returns are not available for any special ordered items and/or electronics unless faulty or not-as-described (no return due to wrong fitment).

For faulty/warranty returns, WORK REST PLAY HERE must abide by all relevant manufacturer/ supplier warranty policies. Please be aware this could require sending the item to the manufacturer for assessment. Our team will advise if this is the case.

NB. *If these requirements are not satisfied, we reserve the right not to offer an exchange voucher or refund for ‘wrongly supplied or faulty goods’ returns.

If we have sent you the incorrect or faulty goods we will cover the cost of freight return and re-sending the correct goods to you. When we agree to cover the cost of return post, an Australia Post Pre Paid return label will be sent to the email address used in the original order. Once you have received the Return Post label from us, print out the label, stick it to the top of the box you are returning to us and drop the box at your nearest Australia Post Office.

This exchange policy is only valid for Australian customers: all international exchange return and re-send will be at the customers cost. If you have any questions about these terms please call us on (02) 6882 2888 or visit our dealership, located at 20 Blueridge Drive, Dubbo NSW 2830.

DELIVERY
WORK REST PLAY HERE does offer a delivery option when ordering online at a cost. You may select to pick up your items in-store at no charge. This is clearly stated in the checkout process.

JAYCO RANGE

Camper Trailers

An ideal first RV, five camper trailer models make up Jayco’s 2020 range offering plenty of options to test the waters into the caravanning lifestyle.

Jayco J-Pod

J-Pod is Jayco’s answer to the newest trend of lightweight trailers that can be towed behind your average sedan or small SUVs, which opens up a world of RV travel to a new generation.

Pop Tops

The Jayco Pop Top range exudes value for money, combines the storage advantages of a Pop Top, with the hitch-and-go freedom of a camper, all with space-saving advantages of a roof that pops down for easy stowing. Jayco’s Pop Top range is ideal for those new to caravanning who want the flexibility to pack up and head off and explore Australia’s great outdoors on a whim.

JAYCO RANGE

Hybrids

Offering the best off-road hybrid RV product in Australia, Jayco’s hybrid camper category is popular due to its compact and lightweight benefits boasting a 570kg payload with a low 1,350kg TARE weight.

Jayco Range

Jayco Caravans

Jayco Caravan Range has been designed to withstand Australian conditions with the introduction of new world-class technology and safety features, all in the comfort and luxury of our next-generation caravans.

JAYCO RANGE

Toy Hauler

Jayco has the ultimate base for adventure-seeking outdoor pursuits with two models within this ‘not for the faint-hearted’ range; Jayco Work’n’Play and Jayco Basestation.

Jayco Range

Jayco Hybrids

Offering the best off-road hybrid RV product in Australia, Jayco’s hybrid camper category is popular due to its compact and lightweight benefits boasting a 570kg payload with a low 1,350kg TARE weight.